Payment & Subscription Terms

The price payable will be the price agreed through a quotation, proposal, invoice, order form, service agreement or other written confirmation.

Different Nursery Sites may have different modules or services enabled.

EYBS may invoice customers separately from EYBS Compass. Creating an account does not confirm that payment has been received.

New accounts may remain pending approval until EYBS activates them.

Invoices must be paid by the due date stated on the invoice or otherwise agreed in writing. Where no payment date has been agreed, applicable statutory rules will apply.

EYBS Compass and EYBS Compass+ are provided on an initial minimum contract term of 18 months unless Early Years Business Support Ltd expressly agrees different terms in writing.

The Customer remains responsible for charges due during the agreed minimum contract period, subject to applicable law and any different terms expressly agreed in writing by EYBS.

EYBS Compass – £28 per month

EYBS Compass+ – £40 per month

No VAT is charged on these prices.

Both plans are subject to an 18-month minimum contract unless otherwise agreed by EYBS in writing.

These published prices apply to new registrations. They do not change the commercial terms already agreed with an existing Customer, whose subscription remains governed by the agreement that Customer entered into.

The relevant subscription period, minimum commitment, billing frequency, renewal terms and cancellation notice will be those agreed with the Customer, subject to the minimum contract term set out above unless EYBS agrees otherwise in writing.

Additional Nursery Sites may attract additional fees. EYBS will confirm applicable charges before activating a chargeable additional site.

Additional charges may apply for services such as Ofsted / Inspection Readiness, additional modules, premium functionality, additional Nursery Sites and enhanced EYBS services.

Where payment becomes overdue, EYBS may contact the Customer, issue reminders, seek payment, exercise appropriate statutory or contractual rights, and pause access where appropriate.

Where an account is paused because of non-payment:

• users may lose access
• Documents should not normally be deleted
• Audits should remain stored
• Risk Assessments should remain stored
• Actions should remain stored
• users and site assignments should remain stored
• Ask Compass history and other account data may remain securely retained

EYBS may reactivate access when payment is received, when an agreed arrangement is reached, or when EYBS approves reactivation.

Cancellation must comply with the subscription and notice terms agreed with EYBS. Cancellation does not remove responsibility for amounts already due.

Payments already made are normally non-refundable unless required by law, EYBS agrees otherwise, or contractual terms provide otherwise.

EYBS may change prices for future service periods. Where relevant to an existing subscription, reasonable notice will be given where appropriate.

Where prices change for future customers, EYBS may publish updated prices without altering a Customer's already agreed contractual price except in accordance with their contract.

Cancellation, archiving and permanent deletion are separate matters. Data will not ordinarily be permanently deleted merely because an account has temporarily been paused.

Data will be managed according to the Privacy Policy, the Data Processing Agreement and applicable law.

Payment queries: info@earlyyearsbusinesssupport.co.uk.